The shop floor assistant is a worker who is out in the selling area of a retail store. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Strong product knowledge of the products their shop is essential; those who work in automotive, telecommunications, home improvement, and electronics must possess specialized knowledge to best serve customers. And if your position is specialised, consider including the specialisation in the job title as well. We recommend it to be the most substantial section in your job description so readers receive sufficient information about what the job is like. Your job description is the first touchpoint between your company and your new hire. Assisting with postal deliveries to customer addresses. Don’t exceed two pages. 1. They are responsible for the overall cleanliness, upkeep and maintenance of a store. It is effectively a customer service position which means you must help customers and ensure they find what they’re looking for. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Shop assistants often serve as a shop’s sales force. Responsible dealing with customer complaints. The responsibilities and duties section is the most important part of the job description. What we'll offer you. They like to do things for themselves, after all. Assisting customers in the selection and purchase of items. Depending on the retailer worked for, they may also advise customers, assist in locating requested goods, provide information on products, stack and display merchandise, and order stock My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Sales assistants work in an extremely fast-paced sector and you can expect every single working day to be completely different. Working in a retail environment, shop assistants have to be comfortable being on their feet for extended periods of time, as well as moving and lifting boxes in the stockroom. We researched many shop assistant job descriptions in a variety of industries to put together the following list of shop assistant duties and responsibilities: The sales floor of most shops is constantly rotating based on current stock and promotions. This information tells readers everything they need to know about the position. Duties and responsibilities of a Sales Assistant do? You will report to a manager or supervisor, and they will generally tell you what to do on a daily basis. Sales assistants sell products and help customers. Our ideal candidate will have retail manager skills with a sharp business mindset. They work with the Store Manager to delegate tasks to store employees, manage personnel and training, set sales and other operational goals, implement company initiatives from upper management. Some end up in the home office. It has a passionate leadership team and holds regular meetings. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. Sales assistants oversee the arrangement of window displays and general store layout. Responsible for maximizing sales and providing excellent customer care to shops customers. Work with customers to determine their needs and then recommend the right product to solve the customer’s problem. An assistant store manager renders support to the store manager in achieving the store productivity goals. The responsibilities and duties section is the most important part of the job description. The most common employers include supermarkets, fashion, telecommunications, electronics, automotive, and home improvement industries. Develops productive relationships with cross-functional team members using collaboration as a tool for shared success. The Assistant Store Manager helps supervise a store’s staff and operations. to. Shop assistants perform the basic housekeeping tasks necessary to get a store back in shape after a day of business. According to the National Bureau of Labor Statistics, the demand for retail sales workers, which includes shop assistants, is set to rise 2 percent through 2026. A shop assistant is responsible for providing assistance and customer service to customers in the daily operations of a retail or other shops. Assistant Store Manager Job Responsibilities. Shop assistants perform tasks necessary in the operation of a brick-and-mortar retail environment. Constantly working to develop and increase sales under the supervision of the Shop Manager. Assisting customers in locating desired shop items. Serving customers and taking payments are the key responsibilities of shop assistants. According to Payscale, the national median hourly wage for shop assistants is $11.31. Those in the bottom 10 percent make below $8.00, while those in the top 10 percent make above $17.00. Responding promptly to customer inquiries. Setting up promotional displays. Average salary (a year) £12,500 Starter. The Shop Assistant will assist customers by providing product recommendations, answering questions, alerting customers to product options and expanding sales revenues by up-selling support programs and product accessories. We researched a plethora of Store Assistant job descriptions to come up with the following list of Store Assistant duties and responsibilities. Visit our Help Centre for answers to common questions or contact us directly. Price discrepancies can cost a shop money. Results-oriented Shop Assistant with talent in sales and inventory management for small retail businesses. Shop assistants use a pricing gun linked to their company’s inventory system to check for price changes and then use a label printer to print and apply these changes. Sales Assistant responsibilities and duties. Because the skills needed by a floor assistant are general in nature, this is often an entry-level job. Shop assistants often serve as a shop’s sales force. Working within established guidelines, particularly with brands. In more specialist shops, like TV and DVD stores, assistants will also be expected to have specialist knowledge about the … Operating various tools, such as labeling machines and pricing scanners, Maintaining sales floor to company visual standards using strong attention to detail, Diffusing customer complaints using conflict resolution skills, Having a “go-getter” attitude to help management with tasks as needed. This helps shop assistants provide the best service to customers. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Shop assistant is an entry-level position in the retail world. One thing about this job is no two days are ever exactly the same. The ideal candidate for this position has experience working in retail and a strong dedication to providing exceptional service for customers. Want to know more? Store Assistants have to coordinate with stock clerks to replenish items on the floor when they get low. Once the product is processed, they either backstock it or bring it to the sales floor. Our busy electronics store is looking for a Shop Assistant who enjoys working with the public and is interested in building their sales career. Sales Assistant Duties and Responsibilities. The responsibilities section is one of the most important parts of your assistant store manager job description. Shop assistants have to be aware of each product’s location and maintain product knowledge for everything sold in their shop. Retail Action Project – The Retail Action Project was founded with the goal of fighting for the rights of retail workers in all types of industries. Examples of Shop Assistant responsibilities Assist in maintaining the back stock room and setting up merchandise displays on the sales floor Develop solutions for customers by listening to their needs and recommending the appropriate products Greet customers as they enter the store and help them to find the proper team member to assist them These duties may involve tasks like stocktaking, ordering of stock, tracking product returns and general administrative duties like generating sales reports or doing financial administration. Most people looking to build a career in retail use this as a stepping stone to becoming a keyholder or manager. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. The shop assistant can be found in all sizes of organisation, from well known high street chains to small independent shops and elite fashion brands. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware … They will also be expected to know about various promotions on offer and help in ordering and arranging the delivery of stock. A shop assistant in the United Kingdom performs the same duties as a sales assistant does in the United States. Customer Service Representative Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. You may also include soft skills and personality traits that you envision for a successful employee. Shop Assistant Job Summary We are looking for an energetic, enthusiastic shop assistant to join our growing team. Highlighting special promotions to customers. Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. Shop assistants must perform many duties and responsibilities to support both the front and back end of a retail environment. Assistant Store Manager Job Seeking Tips. Powerful Phrases for Effective Customer Service – This book contains more than 700 proven customer service phrases and scripts, making it a great reference resource for any customer service professional. Assist in ensuring that the product presentation area is clean and organised Typical Responsibilities of a Sales Assistant. One of the main duties is greeting and serving customers from the moment they enter the shop. It also involves restocking the floor and ensuring all products are merchandised according to company standards. If that sounds like you, check out the list of resources below. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Shop assistants work in pretty much any industry that sells products directly to customers. To get you started, here are some tips for creating an effective job description. Shop Assistant Responsibilities: Receiving, processing, and organizing shipments and deliveries accordingly. Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand. A great job description starts with a compelling summary of the position and its role within your company. This duty can involve lifting and carrying items short distances. The kinds of duties that these assistants are expected to perform vary from store to store. They also collaborate with the Store Manager and teams to provide a welcoming, positive and efficient experience to customers. Besides these traits and areas of knowledge, the following skills are required to find employment as a shop assistant: Shop assistants only need a high school diploma to find employment. Market-leading package. This helps shop assistants provide the best service to customers. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. Shop assistants generally have experience in retail or other merchandise sales. 77 Shop Assistant jobs and careers on CityJobs. Create the perfect job-worthy cover letter effortlessly in just a few clicks! Inform Customers of Current Promotions. Operating the tills, including cashing up and completing paperwork at the start and end of shift. Many shop assistants use this position as an entry point to build a career in retail management. Shop floor assistants are responsible for helping customers find products. Easy-going people who thrive in a fast-paced environment (the holiday shopping season and other busy shopping weekends can be overwhelming) and remain calm when faced with an irate customer make great shop assistants. This may include education, previous job experience, certifications and technical skills. They must maintain knowledge of the current promotions and ensure every customer they interact with is aware of the promotions. Organising promotional events. Keeping the store tidy and clean, this includes hovering and mopping. Attending training sessions. All rights reserved. Outline the types of activities and responsibilities required for the job so jobseekers can determine if they are qualified, or if the job is a good fit. Function . In many shops the assistants will be expected to reach monthly sales targets, which can lead to a pressurized work environment. The tips below will help strengthen your resume writing. This includes windexing windows and mirrors, dusting fixtures, and vacuuming the shop floor. The expectations of a Sales Assistant will differ depending on what the shop specialises in, but the general duties tend to be the same no matter what products the store is selling. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations. Perform Opening and Closing Housekeeping Tasks. The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – This book is considered a must-read for those in the customer service industry. In this entry level position, you will assist shop supervisors and project managers with a variety of tasks, while learning the basics of manufacturing including how to operate machinery. Well, let our Store Assistants tell you and watch their videos. © 2020 Job Hero Limited. Below is a job description example, comprising of major duties, tasks, and responsibilities usually carried out by assistants on sales in most retail firms: Monitor stock levels to facilitate restocking and replenishment of emptying shelves Provide customers with information on … Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines. In some companies, shop assistants work on the stock team to receive shipments each day, scan in the boxes and process the product based on company standards. When it comes to finding jobs as an assistant store manager, you’ll want to make sure your resume stands apart from the others. National Customer Service Association – This organization is dedicated to providing its members with continuing professional development to improve their customer service skills. As a store assistant, you’ll spend lots of time on your feet serving customers, making recommendations, helping, advising, directing and dealing with enquiries. The general term will optimise your job title to show up in a general search for jobs of the same nature. £25,000 Experienced. Next, outline the required and preferred skills for your position. While others may shirk at the responsibility, our people love to roll up their sleeves and keep the store running as efficiently as possible. Making sure every customer who comes through the door leaves happy, a customer service assistant provides help and advice whenever they can.Answering queries and offering information, this All of their education comes through on-the-job training, although it helps if one has previous industry knowledge. Communicating with customers through various channels. Examples of Store Assistant responsibilities. Sales Assistant responsibilities include: Ensuring high levels of customer satisfaction through excellent sales service Maintaining outstanding store condition and visual merchandising standards Assist with the sales process by maintaining a fully stocked store Alternative titles for this job include Shop assistant, sales person, store assistant, retail assistant, retail sales assistant. A shop assistant will be expected to know about the prices of the shop's products and interact with customers with the aim of selling. They interact with new customers each day and spend their time switching between customer service, visual merchandising, and stocking tasks. Examples of Sales Assistant responsibilities. They often have to work nights and weekends. *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Daily tracking and reporting to the shop manager. Attaching price tags to merchandise on the shop floor. Keeping the shop floor clean and tidy at all times. You will be working in a retail environment and will be expected to help customers with all their shopping requirements. Assist in maintaining the back stock room and setting up merchandise displays on the sales floor, Develop solutions for customers by listening to their needs and recommending the appropriate products, Greet customers as they enter the store and help them to find the proper team member to assist them, Use the company’s POS system to cash customers out or administer returns, Collaborate with other team members to keep the sales floor area clean and organised at all times, 2+ years’ customer service experience preferred, Must be able to work weekends and holidays, Excellent verbal and written communication skills. Promoting the shop and its products at every opportunity. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. A great job title typically includes a general term, level of experience and any special requirements. Stock and Merchandise Sales Floor. Next, a Shop Assistant is also involved in back office support duties as an aid to the store manager. It has regular local chapter meetings, webinars, and a national conference. They also order new merchandise and ensure received items are properly displayed. Find and apply today for the latest Shop Assistant jobs like Store Assistant, Promotions Assistant, Retail Sales Assistant Part Time and more. In addition to filling the floor, Store Assistants have to keep … Shop assistants can learn a lot from these theory-backed rules. Your summary should provide an overview of your company and expectations for the position. Although a sales assistant can work in a variety of areas, the main duties seldom change. General search for jobs of the job description is the most qualified applicants by outlining the amount of and... Their needs and then recommend the right product to solve the customer s. Sold in their shop store layout back end of shift floor assistants are responsible maximizing... 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