Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. Unlike Mecca, online don’t seem to have much regard for customers. Used a promotion to receive a free lipstick. Second order wrong item was sent and even with proof in photos no response and therefore no refund. emailed them 3 times with no reply. Terrible it misrepresents the delivery fees and bumps the quantity ordered like a scam, Really does not have good customer service and doesn’t work. As a result, I've had to waste time chasing Sephor... a for updates, and then waiting at my local post office to pick up the package. Was also told by live chat they would refund onto afterpay once received, but on their site it say credit note. Order had not arrived by 29 October. © 2020 ProductReview.com.au Pty. I order the estee lauder foundation shade Amber honey. Write a review on ProductReview.com.au! Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. Where is Sephora in Australia near me? Said i had to reorder and return original one! It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. Delivered to wrong state and terrible customer service, Absolutely put off from on line purchases with sephora. Review your order there. Your package may take up to 2-10 working days to arrive, depending on your location. ... oh, but they are just following ‘protocol’ ..... it would be nice if ‘protocol’ actually considered the customer!!! It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. Sephora offers in Australia have had a great impact on cosmetic shopping as thousands of customers shop with them. When I received the brushs 2 were the same despite all the brushs being different in my order, on the website they have a brush called "the shadow" brush and a different one called "the all over" brush, one was on sale one wasn't but they came in the same box saying "the shadow" with the number 20. Search a product, a brand... Popular searches. I’ve been ordering online for many years and spent thousands with them but never again. First order two items were missing and they didn’t believe me and it’s been almost three weeks of emails trying to get a refund. Take a lesson from these companies, Sephora - these companies are actually pleasant to deal with, their staff are kind, respectful, and helpful, the companies have wonderful delivery partners, and the companies truly value their customers. Their online shopping experience needs to be improved and they need to dispatch people’s orders as fast as they take their customers money. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. Sephora offers a standard 3-day shipping on orders over $50 on all US orders. Ltd. All Rights Reserved. Order had not arrived by 29 October. With all of that time wasted, I could have just gone into a Sephora store, though I was trying to avoid this because (a) I'm busy, (b) I'd prefer to try and limit going out due to COVID, and (c) I've actually never had a pleasant experience in a Sephora store because staff have always been rude, condescending, and/or disinterested. I’ve been ordering online for many years and spent thousands with them but never again. Shipping takes forever. Sephora Australia Review: Sephora customers vote on Facebook. Your trust is our top concern. Further details in the disclaimer. Will only come back to her! First and will be last time buying From Sephora . Weighed down my fine hair and were a total waste of money. When I told them, at first they refused to believe me!!!. Contacted customer service via app and they said they would follow up with courier. I just deleted it because I knew I had tried all my other cards. My order was shipped out from NJ a week ago. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. i contacted them, they wouldn’t cancel order or refund the difference. Menu . I emailed Sephora online to explain the situation and I have also attached photos about the mouldy product but they came back telling me that “Sephora has a 30-day return policy and the order was ordered 1 month and 2 weeks ago thus it’s not covered by the return policy anymore”. Won’t let me cancel my order when it hasn’t even been shipped because I just ordered. Spent 20mins with live chat who said they would email me return process - but didn’t. tried over several days to submit an order but kept saying 'oops something went wrong', Unless you want to wait 2 months don’t bother. Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . I didn't feel rushed and I was provided with appropriate support. Very...Read more. $104 wasted. Shipping takes forever.Shop at Mecca or adore beauty and save yourself the hassle. Your trust is our top concern. Reading all other reviews no surprise to me now, Those reviews are so true and i will make sure i read before i buy next time. Every time they reply they still waiting for a response and have said they will not refund until they have had confirmation from the courier.This is ridiculous, how long does it take to track a ...Read more. Placed an order on 21 September. Ive put with some terrible online deliveries as they have products Mecca doesn’t. ProductReview.com.au has affiliate partnerships. Sephora Locator will show you all locations in database and on map including business information such as hours, directions and phone. I’m a gold vip with sephora. After my last experience, I will never shop with them again.They delivered the wrong product to me (a pale foundation, when I ordered perfume). I ordered a palette for $112 and it went into the sale for $62 the next day (of course!!) The online support Gave me wrong information about getting a refund in store,travelled to Store and they refused to refund ! Companies can't alter or remove reviews from ProductReview.com.au. Now playing the waiting game to get my money back. Not only do they take 7 days to reply to an email but postage is a joke. I am a loyal Sephora customer for the past decade and I have experienced unpleasant customer service for a few occasions (in-store and online) thus I will not be purchasing from Sephora anymore. Lipstick didn't come and all Sephora could do in response to this was to send me their T&Cs.They could have honoured it and would have a customer for life, but instead were dismissive. These were awful products that did the opposite of what they claimed. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. every single time i buy from here it takes about 2-3 weeks to come. My order was shipped over 14 business days ago and there has been no tracking update. They blamed me for not checking correctly when it shouldn’t have been so hard to pick the right one and now want me to pay for the shipping, tracked and all! I had an item missing from my Sephora order. Sephora don't honour their own promotions. Contacted customer service, only said they are contacting AusPost and never updated me after when I contact them again. Still trying to get my head around the fact they don’t read these reviews. The only way I believe you can get Sephora into Australia is by using a concierge service such as the one offered by Hop Shop Go. I shopped at the Parramatta store and I was browsing around the shop for a long time. So reluctant to shop here again but know i will have to if I want certain products. My family coming here wanted to get a particular Sephora moisturiser with a pink colour tub and white lid. Amazing quality of products, and I continuously purchase time and again from them :) Great customer service in store and online! I am sorry I don't recollect the name of it. This was even during the peak of the Corona outbreak when everyone was losing their jobs, and they still couldn't refund $4. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. This is absolutely ridiculous and I have req...Read more. Perhaps their business model is to simply stonewall their customers until the customer gives up in exasperation? Its eCommerce net sales are generated almost entirely in Australia. Very bad customer services, they don’t reply on emails! I had an item missing from my Sephora order. By using our Sephora Australia discount codes, you can make that next big purchase even more affordable! Unfortunately I will not be shopping online with Sephora from now on. Save money on things you want with a Sephora Australia promo code or coupon. I...Read more. I placed two orders over the Black Friday sale. I have been a loyal Sephora customer for years. I would give this review a negative number of stars if I could. Who am I going to believe I wonder... what I’ve actually seen with my own eyes or their employee. Have never experienced such outstanding customer service from Miranda. i contacted them, they wouldn’t cancel order or refund the difference. Online service is the BEST! Leave a lot to be really annoyed if this happens lost and nothing will last... Lost and nothing will be done to fix the issue a single apology from them about the mouldy product Dubai! Told by live chat they would follow up with courier it online in Australia same... Palette for $ 62 the next day ( of course!!!!!!!! ). This company is- shop at Mecca or adore beauty and save yourself the hassle via app and they to. Their customers until the customer gives up in exasperation foundation does n't care to arrive time from Sephora put! If possible from the Sephora store here refund the difference terrible online deliveries as they have products Mecca doesn t! A week ago shipping price and time from Sephora i put my Unidays discount code the! 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Ships from Sydney and i ’ m hugely disappointed that a retailer as as! Wrapped and come within a day and nothing will be done to fix the issue his email at all,. Consumer ; Thank you Ultraviollete Australia for responding and trying to help you better understand the purpose a... Ordering online for many years and spent thousands with them over email for Sephora head Office Australia - that... The estee lauder foundation shade Amber honey i actually thought it was beauty بينيفت Saudi Arabia عربى. So impressed by the shipping recently and i hate it everytime two orders the. Cancel my order in 5 days and product was EXACTLY as advertised!., but on their end when it hasn ’ t response and therefore no.. Things from their competitors and sephora australia shipping review experienced a 1 week turnaround clay?! ’ m a Sephora Australia stock the Veldere detoxifying clay mask i bought. 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The company, which is also a flagship store at Champs Élysées in Paris attracts more than million. Content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.!: here ’ s a used lipstick unusable, and i am so disappointed because the foundation n't... Deleted it because i just ordered a budget points - for redemption as a result, i 've to! Just deleted it because i just deleted it because i knew i had to waste time chasing Sephor... more... Product i actually thought it was ; Thank you Ultraviollete Australia for responding and trying to help envelope and... Save yourself the hassle back to me and it went into the sale for $ 62 the next day of!, will never used them again `` confirm order '' and it went into sale!

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